Frequently Asked Questions
Everything you need to know about shopping with Rubies.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders via our online portal.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, Rubies is committed to sustainability. We partner with certified manufacturers who prioritize fair labor practices and eco-friendly fabrics.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.